If you are not 100% satisfied with your purchase, you have 30 days from ship date to return your item(s) for a full refund in the original form of payment. Please use our Return Portal to process your return. Please print out the label and return the item(s) in the same box used to ship to you. Please complete the Return Form inside the box and return with shipment. We cannot issue you a credit without this form. Items returned must be unworn, unaltered and with tags still attached. Please allow up to 21 days for processing of all returns.
***Please Note*** If you choose not to use our return label you will be responsible for the return shipping fees. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit. (Weatherproof®. will not be responsible). If you choose this method for your return, please email us at email@example.com. The Return Form must be included with the return in order to receive credit.
If the item arrives damaged, the customer must submit an image of the damage within our return portal process. The customer must also return the product unworn, unaltered and with tags still attached. Once we receive the item, an exchange will be processed for the exact same item within 5-7 business days. If that item is no longer available due to no fault of the customer, a refund will then be provided back to the original form of payment.
If you have received the wrong product from Weatherproof®, or it arrives defective or damaged in transit, please visit our Return & Exchange Portal to swiftly process a replacement item. We will make sure that the situation is resolved for you.
We do not accept refunds or returns of Weatherproof® products purchased from other stores or websites such as Amazon, Costco, Macys, Lord & Taylor, etc. You must abide by their respective policies.
Please use our Return & Exchange Portal to process any exchanges within 30 days of placing your order. Items exchanged must be unworn, unaltered and with all original tags still attached. Once the item is received at our warehouse, we will dispatch your exchange immediately.
All purchases of items marked FINAL SALE in either their product description or elsewhere are final and ineligible for refund.